The Next-Gen
Debt Collection Suite
For BANK & NBFC
Boost your collection with AI powered dialing, automated followups, omnichannel engagement, promise-to-pay tracking, and enterprise-grade security. All from a single cloud platform — ready to use in just 3 minutes.
Everything You Need to Run
a World-Class Debt Collection Center
Stop struggling with outdated systems. DialServ gives you enterprise-grade features without the enterprise complexity — ready in 3 minutes.
Smart Call Routing
Automatically route calls to the right agent based on skills, availability, and priority. Reduce wait times and improve first-call resolution.
Omnichannel Inbox
Manage calls, chats, WhatsApp, emails, and social messages in one unified inbox. Never miss a customer conversation again.
Live Call Monitoring
Listen, whisper, and barge into calls in real-time. Coach agents during live calls without the customer knowing.
Advanced Analytics
Real-time dashboards and deep reporting on call performance, agent metrics, and campaign results to make data-driven decisions.
AI-Powered Insights
Conversation intelligence, sentiment analysis, and automated coaching recommendations to boost agent performance by 3x.
CRM Integrations
Seamlessly connect with Salesforce, HubSpot, Zoho, Freshdesk, Zendesk, Pipedrive and 50+ other tools you already use.
Enterprise Security
100% call recording access, built-in compliance, GDPR-ready infrastructure, and enterprise-grade data encryption.
Quick Setup
Go live in under 3 minutes. No hardware, no IT team needed. Works on any device — desktop, mobile, or browser.
Why Leading Call Centers
Choose DialServ
Without the Right Tools, Your Call Center Struggles
Most call centers are stuck using outdated, fragmented systems that slow agents down and cost you customers.
- ❌No real-time monitoring or live coaching capability
- ❌Scattered customer conversations across multiple tools
- ❌Complex and costly legacy on-premise systems
- ❌Slow setup taking weeks, not minutes
- ❌No AI insights or conversation intelligence
Automated Debt Collection Statements
Auto-generate accurate, compliant collection statements for every account — no manual paperwork.
Full Recording Access
100% call visibility and compliance-ready with every plan.
AI-Powered Insights
Smarter coaching with real-time conversation intelligence and sentiment analysis.
3-Minute Quick Setup
Go live instantly — no hardware, no IT team, no complexity.
Scalable & Flexible
Built to grow from 5 agents to 5000 without changing platforms.
Get Your Call Center Running
in 3 Simple Steps
No hardware. No complex setup. Just sign up, configure, and start taking calls in minutes.
Sign Up Free
Create your account in 60 seconds. No credit card or IT team needed.
Configure Your Setup
Add agents, set up IVR flows, and connect your CRM with one click.
Start Taking Calls
Go live immediately. Monitor, coach, and optimize in real-time.
Grow & Scale
Add agents, unlock AI features, and expand to 50+ countries anytime.
Smarter Dialing,
Better Conversations
DialServ's AI-powered platform uses machine learning and real-time analytics to predict the right time to call, connect agents to live prospects, and maximize every campaign.
- Live call connect with less agent idle time
- Automated call pacing & intelligent agent matching
- Built-in DNC, call disposition & compliance tools
- Local presence & smart number rotation
- Seamless 2-way CRM sync and automation
Connects With Tools
You Already Use
DialServ integrates with 100+ CRM, helpdesk, and productivity tools so your team never has to switch tabs.
Simple, Transparent Pricing
No hidden fees. No surprise charges. Pay for what you need and scale as you grow.
- Inbound & Outbound Calling
- Basic Call Routing
- Progressive Dialing
- Reports & Analytics
- Email Support
- Everything in Starter
- IVR & Call Queue
- Call Recording
- Advanced Reports
- Live Chat Support
- Everything in Growth
- Auto Dialer (Predictive)
- WhatsApp Integration
- Custom Dashboard
- AI-Powered Insights
- Everything in Professional
- Multi-level IVR
- SLA & Priority Support
- Custom Integrations
- Dedicated Account Manager
All plans include Cloud Telephony, Smart Routing, Call Recording, CRM Integration & Enterprise Security
Loved by 5,000+ Businesses
See what our customers say about DialServ
"DialServ transformed our call center operations completely. Agent productivity went up 280% and customer satisfaction scores improved significantly within the first month."
"The 3-minute setup was not marketing fluff — we genuinely had our entire team of 45 agents live and taking calls within the first hour. Incredible product."
"The AI coaching features alone are worth the entire subscription price. Our agents are getting real-time guidance during calls and our close rates have jumped 40%."
Insights for Debt Collection
Leaders & CX Teams
Expert guides, real-world case studies, and actionable blogs built for BFSI & NBFC collection teams.
How AI Predictive Dialing Recovered ₹48 Cr in 90 Days for a Leading NBFC
Discover how DialServ's AI engine boosted right-party contacts by 3x and slashed agent idle time for a top-tier NBFC.
Top 7 Compliance Pitfalls in Debt Collection Calling — and How to Avoid Them
RBI-compliant calling, TRAI DND rules, and how to keep your collections team audit-ready at all times.
Promise-to-Pay Tracking: Why Manual Follow-Ups Are Killing Your Recovery Rate
How automated PTP tracking and smart reminders can increase kept-promise rates by up to 65% in collection workflows.
How Bajaj FinServ's Collection Team Increased Recovery by 42% in 60 Days
After deploying DialServ's predictive dialer + IVR broadcast, Bajaj FinServ reduced cost-per-recovery by ₹180 per account.
Arohan Financial: 3X More Agent Conversations Per Day With Zero Extra Headcount
Arohan's 120-agent team now handles 3x daily call volumes using DialServ's live connect predictive dialer — same headcount, triple the results.
MoneyView Reduced Their Early Bucket NPA by 28% Using DialServ Voice Broadcast
Automated early-stage payment reminders via IVR broadcast helped MoneyView cut early NPA rates and improve customer engagement.
The Complete Guide to RBI-Compliant Debt Collection Calling in India (2024)
Everything your collection team needs to know about permissible calling hours, DNC compliance, and agent conduct rules under Indian law.
Setting Up Your First Predictive Dialer Campaign: A Step-by-Step Playbook
From uploading your lead list to configuring pacing ratios and disposition codes — this playbook gets your first campaign live in 30 minutes.
Debt Collection KPIs That Matter: How to Measure & Improve Your Recovery Metrics
Right-party contact rate, PTP conversion, agent utilisation, cost-per-recovery — here's how to track and benchmark what moves the needle.
Ready to Transform Your
Call Center?
Join 5,000+ businesses delivering exceptional customer experiences with DialServ. Start your free trial today — no credit card required.
✓ 07-day free trial · ✓ No credit card required · ✓ Setup in 3 minutes
Voice Broadcast Software for Mass Outreach That Gets Heard
Deliver Your Message Instantly to Thousands, Anywhere in the World
Send pre-recorded voice messages to thousands of contacts in minutes. Ideal for alerts, reminders, promotions, and notifications.
Broadcast Your Voice.
Maximize Your Impact.
Reach thousands of people instantly with automated voice calls.
Massive Reach
Broadcast to thousands of contacts simultaneously in minutes.
Save Time & Effort
Automate outreach and save hours of manual calling effort.
High Delivery Rate
90%+ message delivery guaranteed with DND-compliant routing.
Real-Time Analytics
Track campaign performance with live delivery reports and insights.
Run Successful Broadcast Campaigns in Minutes
Upload your voice message, import contacts, and launch your campaign in just a few clicks.
- Upload pre-recorded voice messages
- Import contacts via CSV or CRM
- Schedule campaigns at your convenience
- Real-time delivery reports & analytics
- DND compliant & safe delivery
Perfect for Every Communication Need
Alerts
Urgent alerts & safety notifications
Reminders
Event & meeting reminders
Promotions
Special offers & deals
Payments
Payment due reminders
Campaigns
Political outreach
Community
Community announcements
Build IVR Flows as Easy as
Drawing a Diagram
Design powerful, multi-level IVR experiences without writing a single line of code. Drag, drop, connect — and go live in minutes. Perfect for banks, NBFCs, and enterprise contact centers.
Smart IVR. Better Experience.
Stronger Connections.
Create intelligent IVR flows that connect customers to the right people, right information, at the right time.
Interactive & Intelligent
Smart IVR flows that understand customer inputs and route accurately.
Better Call Routing
Route calls intelligently to reduce wait times and improve first-call resolution.
Media & Multi-Language
Upload audio files and engage customers in their preferred language effortlessly.
Scalable & Reliable
Enterprise-grade infrastructure with 99.99% uptime and unlimited call capacity.
Build IVR Flows With Ease
Our drag & drop IVR builder helps you create complex call flows in minutes without any coding.
- Drag & drop nodes to build your flow
- Pre-built nodes for faster setup
- Test & preview before go-live
- Publish and go live in one click
- Real-time analytics & call reports
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AI-Powered Predictive Dialer Built for High-Performance Contact Centers
Increase Agent Productivity by 300% with Intelligent AI Dialing
Automatically dial multiple numbers, connect agents only to live calls, eliminate idle time, and maximize every second of your outbound campaigns.
Multiply Connections.
Maximize Results.
Our intelligent predictive dialer helps you reach more prospects, connect with more leads, and drive better results.
AI-Powered Calling
Machine learning predicts agent availability and optimizes dialing pace automatically.
300% Productivity
Eliminate idle time and maximize meaningful agent conversations every hour.
5X More Connections
Dial multiple numbers simultaneously and connect agents only to live answered calls.
Real-Time Analytics
Track campaign performance, agent metrics, and live call data with instant dashboards.
Smarter Dialing, Better Conversations
DialServ Predictive Dialer uses machine learning and real-time analytics to predict the right time to call and connect agents to live prospects.
- Live call connect with less agent idle time
- Automated call pacing & agent matching
- Built-in DNC, call disposition & compliance
- Local presence & number rotation
- Seamless integration with your CRM
Better Pricing. Better Solution Available in Market.
Flexible plans built for businesses of all sizes.
Pay for what you need and scale as you grow — no hidden fees, no surprise charges.
DialServ Contact Centre
All-in-one cloud contact center software for modern CX teams.
- Inbound Calling
- Basic Call Routing
- Progressive Dialing
- Reports & Analytics
- Everything in Starter
- IVR & Call Queue
- Call Recording
- Predictive Dialing
- Advanced Reports
- Everything in Growth
- Multi-level IVR
- SLA & Priority Support
- Custom Integrations
Need Help Choosing the Right Plan?
Our experts are here to help you find the perfect solution for your business needs.
The Next-Gen Call Center Platform
Join 5,000+ businesses delivering exceptional customer experiences with DialServ's AI-powered call center software.
- ✓Automated Debt Collection Statements
- ✓99.99% Uptime Guaranteed
- ✓AI-Powered Insights & Conversation Intelligence
- ✓Setup in under 3 minutes
- ✓Enterprise-grade security & compliance
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